Monday, 27 October 2014

Wow! I can't believe this just happened!

I had signed up for a "free" 14 day trial on and while the site has some interesting data sets, I decided that it wasn't right for me. So I cancelled my trial and received an email that started:

Your free trial has been cancelled...
Dear Amos,
We're sorry that you have decided not to continue with your subscription on findmypast. As requested we have cancelled your free trial and you will not be charged.

"That was easy," I thought, but how wrong was I? Nit 10 minutes later I received another email from them:

Payment confirmation
Dear Amos,
Thank you for renewing your 1 Month World Subscription. Your payment has been processed.
Your payment details are as follows:

Payment summary
Package:1 Month World Subscription
Reference:<<a reference number>>
Amount:$19.95 AUD
So 10 minutes after you cancel a free trial, FindMyPast will charge you for a full month, despite confirming your cancellation and stating that will not be charged. There's a word for behaviour like this - FRAUD.

I now have no option but to discourage everyone I know from dealing with this site. This kind of behaviour is inexcusable. I guess a trip to the bank to dispute this fraudulent charge is in order. >_<

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